Refund policy
Effective date: 1 Nov 2026
At Little Berry Kiwi, we want you to have a smooth shopping experience. If there is an issue with your order, please review this Returns and Refunds Policy carefully before submitting a request.
1. Return window
We accept eligible return requests made within 7 days from the date you receive your order.
Requests submitted after the 7-day period may not be accepted.
2. Eligible reasons for return
A return or refund request will only be considered if:
- we sent you the wrong item,
- we sent you the wrong colour, or
- the item has a manufacturing fault.
3. Non-returnable situations
We do not accept returns, refunds, or exchanges for:
- change of mind,
- items that have been used, damaged, washed, written in, or altered after delivery,
- minor colour differences caused by screen display settings or lighting,
- dissatisfaction with product preference where the item is not faulty,
- incorrect orders placed by the customer, or
- requests made after 7 days from delivery.
4. Condition of returned items
To be eligible for a return, the item must:
- be unused and in its original condition,
- be returned with original packaging, tags, labels, accessories, and any included materials, where applicable,
- not be damaged due to misuse, improper handling, or normal wear and tear.
We reserve the right to reject a return if the returned item does not meet the above conditions.
5. How to report an issue
If you believe you have received the wrong item, wrong colour, or an item with a manufacturing fault, please contact us within 7 days of receiving your order at:
Please include the following in your email:
- your order number,
- your full name,
- a description of the issue, and
- clear photos of the item received and the issue identified.
We may request additional information if needed to assess your claim.
6. Review and approval
All return and refund requests are subject to review and approval.
If your request is approved, we will provide instructions on the next steps, which may include returning the item to us for inspection before a refund is processed.
7. Refunds
If your claim is verified and approved, the refund arrangement will be determined on a case-by-case basis depending on the nature of the issue.
Depending on the circumstances, we may offer:
- a partial refund without requiring the item to be returned, or
- a full refund after the item has been returned and reviewed by us.
We do not offer exchanges. If you would like a replacement item, the easiest approach is for you to place a new order after the approved return has been processed and refunded.
Refunds, where approved, will be processed to the original payment method unless otherwise agreed.
8. Return shipping
If your return request is approved, we will provide the return shipping label and instructions for the return process.
Returns sent back without our prior approval may not be accepted.
9. Items damaged after delivery
We are not responsible for damage caused after delivery due to misuse, improper storage, mishandling, accidents, or failure to follow care or safety instructions.
10. Consumer rights
Nothing in this Returns and Refunds Policy is intended to limit any rights you may have under applicable Singapore consumer protection laws. Where required by law, eligible customers may have remedies in relation to defective or non-conforming goods.
11. Contact us
If you have any questions about this Returns and Refunds Policy, please contact us at:
Little Berry Kiwi
Email: info@littleberrykiwi.sg